This Thanksgiving season, we’d like to thank our employees and physicians for the exceptional care and service they provide our members every day. You truly make a difference in our members’ lives. Below is just a small sampling of the member “thank you’s” we have received throughout the year. Messages like these are testaments to the kind of top-notch health care and customer service found at Kaiser Permanente. Thank you, again, for all you do.
Belinda Beckwith, MRI Technologist, Largo Radiology – “She was so pleasant, enthusiastic, and knew her job like the back of her hand. She made me feel so comfortable from the beginning to the end with her ready smile. I would like to thank her again and again for her great patience and let her and her supervisor, Artine Hollis, know that they have a diamond of a gem working at Kaiser.”
Dr. Sos Mboijana, Capitol Hill Internal Medicine – “I generally have a difficult time visiting doctors because of a strong sense of privacy and trust. With Dr. Mboijana I didn’t feel the invisible wall between doctor and patient; he is in tune with the humanness of others. Dr. Mboijana “listens” and is very knowledgeable, patient, and kind in communicating with patients. For me, professional relationships are all about trust. Under Dr. Mboijana’s care, I was more encouraged to follow up, be more consistent with my healthcare, and felt proud about it. Thank you, Dr. Mboijana for your professional and kind care.”
Michelle Rossy, Member Experience Associate, Burke – “I visited your facility today and approached Michelle for assistance in procedures to get medical information to my insurance company. She was patient in explaining the process and efficiently completed my task. She was a true professional who provided great customer service. You should be very proud of such an outstanding employee. I was having a bad day, and she made me smile and made my day a little better.”
Dr. Iva Ferreira, Tysons Corner Medical Oncology – “I was diagnosed with Hodgkin’s lymphoma back in May 5, 2017. The day I met Dr. Ferreira she set up all my appointments back-to-back (there were like 7) to make sure I could start chemo as soon as possible. I started chemo on May 16. Dr. Ferreira is an amazing oncologist. She has all the knowledge and patience needed to break everything down for my family and I to understand. I email her with any concern I have and she is extremely quick to answer and tell me exactly what I should do to feel better. I am forever thankful for her.”
Heidi Paulson, Lead Physical Therapist; and Kiana Iranmanesh, Physical Therapist, Woodlawn Physical Therapy – “Living with Multiple Sclerosis, excellent health care is important to me, and that is exactly what I have received at Kaiser Permanente. I wanted to send special thanks to my physical therapy team at Woodlawn for providing superior care with a caring touch that is unique in today’s health care industry.”
Dr. Christine Sohn Woo, White Marsh Obstetrics and Gynecology – “Dr. Sohn Woo is the best! She has been there through my PCOS, weight loss surgery and most recently my first child that she made me feel confident when I was nervous. She has an amazing bedside manner and is very knowledgeable! She’s the main reason I’ve stayed with Kaiser Permanente all these years! Thank you, Dr. Sohn Woo!”