When members enter our facilities at Kaiser Permanente, they’re expecting excellent care and service at every touchpoint, from the moment they’re greeted by the receptionist when they check in to the time they stop by the pharmacy or lab on their way out. It’s all of our jobs to make sure, together, we’re delivering an excellent experience for every member, every time. It’s also important to recognize when employees go above and beyond the call of duty to give members an exceptional experience. That is why the Regional Patient Care Services team is implementing the Recognizing Outstanding Staff and Excellence in Care (ROSE) Awards.
The ROSE Award recognizes non-nursing, member-facing employees (including clinical assistants, technicians, phlebotomists, receptionists, etc.) who exemplify outstanding service and excellence in caring for our members. Many admire the natural beauty of a rose and its fragrance, and like our non-nursing staff, a beautiful rose continually touches the lives of our members. The rose was chosen for this award because it represents life, friendship, and optimism while maintaining wisdom and knowledge. And just as roses keep blossoming year after year, our non-nursing staff play an integral part of Kaiser Permanente to keep our patients’ lives brighter and healthier.
Nominations are now open for the ROSE Award. For more information and to submit a nomination, please click here.