Kaiser Permanente’s commercial health plan in Maryland, Virginia, and Washington, D.C., received 5 out of 5 stars from the National Committee for Quality Assurance (NCQA) in the 2025 Health Plan Ratings. This marks the seventh consecutive year that Kaiser Permanente’s commercial health plan has achieved the highest possible quality rating, making it the only health plan in the nation to sustain this record. For the third year in a row, Kaiser Permanente’s commercial plan is also the only plan in Maryland, Virginia, or Washington, D.C., to receive the top score of 5 out of 5 stars on NCQA’s Health Plan Report Cards.
Out of more than 1,000 health plans rated nationwide, only 11 plans received the prestigious 5-star rating, placing them in the top 1 percent of health plans in the country. Kaiser Permanente’s Mid-Atlantic commercial health plan is proud to be one of them.
NCQA also rated Kaiser Permanente’s Medicaid and Medicare plans in the Mid-Atlantic among the best in the region across categories such as treatment, prevention, equity, and patient experience. The Medicaid plan in Maryland and the Medicare plans in Maryland, Virginia, and Washington, D.C., received 4.5 out of 5 stars, the highest number of stars awarded to any Medicaid or Medicare plan in the region.
Achieving the highest NCQA ratings means Kaiser Permanente members consistently benefit from coordinated, effective, and compassionate care. Consumers can compare health plans on the NCQA website at https://reportcards.ncqa.org/.
“This year’s 5-star commercial rating from NCQA reinforces what our members already know: Kaiser Permanente is a national leader in healthcare quality and patient experience,” said Emily Holliman, interim regional president and chief operating officer, Kaiser Permanente Mid-Atlantic States. “Our teams work in lockstep every day to deliver seamless, coordinated care, whether in person, virtually, or at one of our 35 medical centers in the region. We’re especially proud that our Mid-Atlantic team remains at the forefront, ensuring each member receives timely, compassionate, and effective care. This achievement reflects our deep commitment to excellence and equity.”
Kaiser Permanente provides care at 35 medical centers across Maryland, Washington, D.C., and Virginia, as well as through virtual care options including video visits, secure messaging, and phone consultations. This integrated and coordinated approach ensures that members receive timely and appropriate care while improving health outcomes across populations. Kaiser Permanente members in the Mid-Atlantic region live an average of six years longer than the national average due, in part, to our focus on preventive screenings, cutting-edge treatments and chronic disease management.
For example, every in-person Kaiser Permanente visit includes a blood pressure check, regardless of the type of provider. If elevated, the patient’s primary care physician is alerted immediately. Patients at risk of cardiovascular events can also be monitored remotely using smart devices that stream data in real time to care teams. This proactive approach has significantly reduced heart attacks and strokes, with outcomes that consistently exceed national benchmarks.
With about 1,800 physicians across approximately 65 medical and surgical specialties, the Mid-Atlantic Permanente Medical Group’s award-winning physicians care exclusively for members of Kaiser Permanente Health Plan.
“At Kaiser Permanente, we hold ourselves to the highest standards because our patients deserve nothing less,” said Richard J. McCarthy, MD, executive medical director, Kaiser Permanente. “Earning a 5-star rating for our commercial plan in the Mid-Atlantic for the seventh consecutive ratings cycle can be attributed to the relentless dedication, innovation, collaboration and expertise of our physicians and staff. This recognition from NCQA reflects the consistent, exceptional care we provide, care that is deeply personalized. We are proud to achieve nation-leading outcomes and longer, healthier lives for our patients across Maryland, Virginia, and Washington, D.C.”
NCQA is a national, private, not-for-profit organization that evaluates health plans based on dozens of quality measures, including clinical performance, patient experience, prevention, equity, and treatment.
NCQA primarily used the 2024 Healthcare Effectiveness Data and Information Set (HEDIS®) to establish its 2025 ratings. HEDIS is the most widely used performance measurement tool in health care.
The ratings and methodology are posted on NCQA’s website at https://www.ncqa.org.
About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and nonprofit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 12.5 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health. For more information, go to about.kp.org.
